Phillip D. Moore Georgetown, Texas | pdm@pobox.com | 512.850.4736 | LinkedIn ------------------------------------------------------------------------ About Me I am an experienced principal engineer focused on large-scale production systems engineering with significant experience in all aspects of the production stack and a deep understanding of the underlying technologies modern systems are built upon. I have a solid foundation of technical expertise and leadership, including as a founding engineer at the first statewide ISP; systems engineering with web search at Yahoo; delivering large volumes of image data and user-driven content at Flickr; and founding the Edge Performance discipline and building out a worldwide network at Box. My career is distinguished by a sense of technical ownership and an ability to build effective relationships with product partners. I specialize in building large-scale/high-throughput architectures with metrics and analytics as a cornerstone to understanding and improving the customer experience. Building a successful product and infrastructure requires a team where all members can contribute and feel ownership. Over my career, I have created environments for growth and success for my teams through mentorship and technical leadership. ------------------------------------------------------------------------ Core Proficiencies - Strategic planning, technical leadership, and roadmap management for teams. - Comprehensive hands-on experience with a wide range of operating systems and programming languages, with an extensive understanding of UNIX/Linux and systems programming. - Large-scale systems engineering at all levels based on infrastructure-as-code tenets, build and deployment pipelines for cloud and on-premises systems. - Translating business needs into technical requirements and roadmaps with close partnerships with cross-organizational peers, product teams, and leadership. - Use of metrics, observability, and analytics with data analysis tools such as Tableau to help make technical and business decisions and drive cost-saving efforts. - Extensive understanding of Internet and network technologies. - Creative and non-dogmatic problem-solving. I seek continuous improvement and understanding of modern best practices. ------------------------------------------------------------------------ Experience Highlights EarnIn Senior Staff Site Reliability Engineer September 2023 – Present - Designed and built a new architecture for an OpenAPI-driven API Gateway and edge infrastructure in AWS. - Introduced foundations for an Operational Excellence program, including Developer Portal adoption, Operational Maturity and Service Scorecards, SLI/SLO adoption, deployment tracking, and self-service workflows for monitoring and observability. - FinOps-related efforts to optimize AWS and Datadog expenditures. - Created a virtual SRE AI/LLM assistant to streamline common SRE tasks, including SLI/SLO guidance. Marqeta Senior Principal Infrastructure Engineer June 2021 – August 2023 - Migrated on-prem ingress services (F5) to a cloud-based edge managed with Terraform and CI/CD platforms. - Developed customer-focused observability to improve customer experience. - Launched new cloud infrastructure in the EU to enable expanding international business. - Streamlined existing processes and new architectures with infrastructure-as-code tenets. - Served as the technical lead and architect for the newly founded Edge Performance team. Box Senior Staff Site Reliability Engineer / Edge Performance September 2018 – June 2021 - Technical lead and architect for Edge Performance. - Created technical roadmaps, team vision, prioritization, and reference architectures. - Developed advanced worldwide routing capabilities for performance, cost and resilience utilizing NS1 for DNS, Cloudflare and Akamai for CDN - Developed a comprehensive strategy for Edge services, including load balancing, CDN integration, and traffic routing, to support a full cloud migration to GCP. - Applied Edge expertise to deliver timely solutions with Product and Sales teams (DISA, FedRAMP, private peering). - Drove cost optimization while improving customer experience and performance, achieving $500k/year in savings on upload acceleration alone. - Mentored teams and collaborated with product, engineering, and leadership teams to align technical strategies with company-wide goals and initiatives. Staff Site Reliability Engineer / Edge Performance January 2015 – September 2018 - Built worldwide Edge infrastructure (physical and cloud-based). - Founded the Edge Performance discipline and team at Box. - Built Linux-based L4/L7 load balancing infrastructure using IPVS, BGP anycast networking, and Apache Traffic Server (ATS) with HAProxy, later migrating to NGINX. - Developed tooling for automation, metrics, and insights. - Improved customer performance globally (Apdex, upload and download speeds). - Applied data science techniques to guide new PoP placement for maximum customer impact. - Delivered cost savings and ensured compliance (GxP, SOC, PCI, FedRAMP High, DISA). Rackspace Linux Systems Engineer – Cloud Servers April 2013 – January 2015 - Responsible for OpenStack Cloud observability and log analysis tools. - Automated manual processes with Ansible and Puppet. HomeAway Inc. DevOps Manager 2012 – March 2013 - Developed AWS cloud strategy for on-prem migration. - Implemented blue/green deployment framework for services. - Introduced Agile and Kanban methodologies to the organization, improving quality and velocity. Yahoo! Senior Systems Engineer Flickr 2010 – 2012 - Deployed and tuned various services (nginx, MySQL, Redis, etc.). - Developed an nginx health check module to improve photo-serving failure recovery. - Managed MySQL sharding and performance. - Migrated manual deployments to a standardized and fully automated system. - Conducted capacity and business continuity planning. Senior Systems Engineer Yahoo Search Technology 2003 – 2010 - Managed over 100,000 Linux servers in worldwide datacenters. - Automated full service and node lifecycle processes. - Authored Perl modules for service automation, node orchestration, and config management at very large scales - Built software to support very large-scale service infrastructure. - Engaged in business continuity planning and product design influence. Systems Engineer Inktomi (Acquired by Yahoo!) 1999 – 2003 - Managed high performance computing clusters for web search & web crawling. - Developed infrastructure automation tools for managing thousands of cluster nodes. - Migrated infrastructure from Solaris to Linux. Additional Experience Supernews Inc / Remarq Senior Unix Systems Administrator Founding engineer for Supernews’ first web-based application, Remarq. Internet Doorway Systems Administrator Founding engineer for Mississippi’s first statewide ISP. ------------------------------------------------------------------------ Education Mississippi State University Computer Engineering Emphasis in Programming and Computer Architecture.